No Refunds or Returns Policy
All sales are final. We do not offer refunds and returns. Please be sure you’re willing to commit to your order before placing an order.
If you make an error in ordering, please contact us immediately. There is no refund after the credit card batch has run (usually the evening of the same day, Pacific Standard Time).
Due to the fact that the character of wine changes with age and responds directly to its environment and how it’s cared for, we are unable to completely guarantee the "drinkability" of every bottle we sell, nor can we be present to enforce such a guarantee. We can however guarantee that our wine has been cared for professionally and stored properly since our acquisition.
Westgarth Wines cannot be held accountable for “corked” wines or any other form of tainting at the time of manufacturing. These flaws and others that are rooted from the wine making process should be directed toward the manufacturer and not the broker.
As rare wine drinkers, there are risks associated with purchasing and drinking aged wines that we must be willing to take. There is always a possibility that any wine may be flawed. This is true of aged wines, young wines, as well as expensive and affordable wines. If you are not comfortable taking these risks then you should consider purchasing and consuming expensive wines carefully. We are happy to provide our clients with photos of their purchases and to discuss the likelihood of how their purchases may perform in advance of the sale. If you are concerned please contact us before your purchase, we are always open and honest and strive to provide our clients with the best experience for their money. Please contact us if you have any questions about our policies regarding guarantees and drinkability.
We are unable to accept claims for wines that have already been opened. We have no way of authenticating claims once the cork has been pulled from the bottle, we therefore cannot offer credits or accept returns for bottles that have been opened. If there is a problem with your order at the time of delivery please contact as soon as possible so we may attempt to resolve the issue in a timely manner.