Frequently Asked Questions

ABOUT WINE

Q: What condition are the wines in?
A: We buy all our wines directly in Europe, import ourselves and only sell wines in their original packaging.  If it’s not in its original packaging it will be clearly shown. 

Q: Are photos available?
A: Yes for older vintages photos will be available upon request. 

Q: Do you sell single bottles?
A: We specialise in wines by the case but on rare occasions do sell bottles

 

ABOUT SHIPPING

Q: Where can you ship to?
A: We ship to all states in the USA

Q: Can I collect the wine from your address?
A: No – We are not licensed to hand you your wines form our premises.  They have to be delivered to an address.

Q: How is my order shipped?
A: The wines are shipped in a wine shipping box and the case is sent separately through Fed Ex or UPS

Q: How long does it take to ship my order?
A: We have two shipping options:

  1. 10-14 business day: $280 per 9L case by UPS ($380 to Puerto Rico)
  2. Pre-Arrival 60-90 days: $50-100 per 9L. You’ll see the exact rate at the check out

PLEASE NOTE: We don’t recommend delivering wines in temperatures above 80F or freezing but we do also offer an extra thermal layer for $20 and a pre 10.30 am delivery can also be arranged for an extra fee.  Please contact info@westgarthwines.com for these requests.

Q: Can you hold my wine?
A: Yes, at check out the ‘hold’ option will put your wines into our storage free of charge for the first 3months.  After that we will need to have a shipping to deliver.  We cannot offer collection of the wines from our address

Q: How do I track my orders?
A: You will receive a tracking number by email once your order has shipped

 

ABOUT OUR SERVICES

Q: Can you write a gift message for me?
A: Yes, but this service is only available with the 10-14 day delivery service.  Please contact info@westgarthwines.com right after you place the order with the message you would like to send.

Q: Can I store my wines with you?
A: Yes we offer storage service in our San Francisco warehouse