Frequently Asked Questions

ABOUT WINE

Q: How are the wines packaged?
A: Most of our wines are purchased directly from Europe in their original packaging. The wines are imported from Europe and sold as full cases.

Q. Does my order come with OWC (Original Wooden Case)
A. By default, we only ship the bottles to our customers but if you would also like the original packaging shipped alongside, then please reply to the confirmation email with the request and the additional shipping fee can be arranged. We wont ship original packaging if the case is a CC (Cardboard Case)

Q: What condition are the wines in?
A: As the character of the wine changes with age and responds directly to its environment and how it is cared for, Westgarth Wines is unable to guarantee the "drinkability" of every bottle sold, nor can Westgarth Wines be present to enforce such a guarantee. We can, however, guarantee that all wines are cared for professionally and properly stored in our facility from the time of acquisition. Any known defects will be clearly communicated if you and accepted by you, prior to shipment.

Q: Do you sell single bottles?
A: Westgarth Wines specializes in selling wine by the case. On rare occasions we list single bottles for sale but if the wine is listed on the site as a case, we won’t be able to sell you loose bottles from that case.

Q: Can you help me select wine?
A: To make your experience with Westgarth Wines more enjoyable and to further assist you in your wine selection, we are happy to discuss your contemplated selections and offer insight and advice. We are always open and honest and strive to provide our clients with the best wine experience. Please contact us if you have any questions about our policies regarding guarantees and drinkability.

Q: What are Pre-Arrival wines?
A: Pre-Arrival wines are wines that have not yet been imported into the United States. Delivery times for Pre-Arrival wines typically range from 30-90 days.

Q: What are En-Primeur wines?
A: En-Primeur wines are wines that have not yet been bottled. En-Primeur wines afford you the opportunity to buy them at the infancy of their life and can often be the most affordable price to buy. En-Primeur wines can spend 24-months in the barrel before they are bottled and available for importation.


PURCHASE

Q: How old do I have to be to purchase wine?
You must be 21 years of age or older to view the Westgarth Wines Website. Westgarth Wines does not sell alcohol beverages to anyone under the age of 21.

Q: Refund/Exchange/Return
All sales are final. Westgarth Wines does not offer returns, refunds, and/or exchanges unless the selected wines are unavailable or are unable to be shipped pursuant to applicable laws and regulations. Refunds will not be issued after the credit card has been run, unless the selected wines are unavailable or are unable to be shipped pursuant to applicable laws and regulations. Please be certain that you are able to commit to your order before placing them.

Westgarth Wines is unable to accept claims for wines that have been opened or tampered with as Westgarth Wines has no way of authenticating the claims once the cork has been pulled from the bottle. Westgarth Wines therefore cannot offer credit or accept returns for bottles that have been opened or tampered with.

Q: Taxes/Duties/Fees/Tariffs
Sales taxes are charged for all orders shipped to addresses in California, including to storage facilities in California. In addition to the base price of the wine, you are also responsible for any and all applicable sales/shipping taxes/duties/fees/tariffs (hereinafter “Additional Costs”) at the time of importation of the wines into the United States and shipment of the wines to their designated location. At checkout you will have the option to pre-pay the estimated Additional Costs or pay the Additional Costs 10-15 days before the wines are imported into the United States. Any changes in the amount of Additional Costs at the time of importation will be your responsibility to fulfill prior to importation. Any overpayment of the estimated Additional Costs will be refunded to you. Failure to pay the additional costs will result in the forfeiture of the purchased wine, and no refund will be issued.

Q: Are tariffs included in the wine price?
No. Since tariff prices constantly change, the tariff price cannot be quoted at the time of purchase. At checkout you will have the option to pre-pay the estimated Additional Costs or pay the Additional Costs 10-15 days before the wines are imported into the United States. Any changes in the amount of Additional Costs at the time of importation will be your responsibility to fulfill prior to importation. Any overpayment of the estimated Additional Costs will be refunded to you. Failure to pay the additional costs will result in the forfeiture of the purchased wine, and no refund will be issued.

Q: When do I pay the tariff price?
At checkout you will have the option to pre-pay the estimated tariff or pay the tariff price 10-15 days before the wines are imported into the United States. Any changes in the amount of Additional Costs at the time of importation will be your responsibility to fulfill prior to importation. Any overpayment of the estimated Additional Costs will be refunded to you. Failure to pay the additional costs will result in the forfeiture of the purchased wine, and no refund will be issued.

Q: Can you hold my wine for me?
A: Please contact us at info@westgarthwines.com with your order number and we will hold your wines in storage until you’re are available to have them shipped. Please see our Storage section below.


SHIPPING OPTIONS

Q: Where do you ship?
A: We ship to all 50 states in the USA and Puerto Rico.

Q: Can I pick-up the wine from your address?
A: No. Wines purchased through the Westgarth Wines website are delivered to an address identified by the buyer. Wines cannot be picked-up at the Westgarth Wines headquarters.

Q: How is my order shipped?
A: The wines are shipped in a specialized wine shipping box.

Q. How is my Original Wooden Case shipped
A. Once the additional shipping fee is paid to ship the OWC it is sent separately alongside your wine.

Q: How do I track my orders?
A: Once your order has shipped, you will receive a tracking number via email.

Q: What temperature is ideal for the shipment of wine?
A: Westgarth Wines does not recommend having wines shipped to locations in extreme temperatures, i.e. above 80F, or at/below 32F. , If the wines must be shipped to locations in extreme temperatures we will need written confirmation from you that you are happy for us to ship in adverse weather conditions, and that you take full responsibility for any impact this may have on the wine.

Q. Can you ship with ice packs?
A. Yes, upon request we can add ice packs to your order. There may be an additional fee for this.

Q. Can I ship overnight or upgrade my delivery option?
A. Yes. Once you have received the notification that your wine is available to ship you will have the option to upgrade your delivery selection available to your address.


STORAGE

Q: What happens if I do not provide shipping instructions or confirm that the wines can be shipped?
A: If, after 30-days from the date of the notice that your wines are available to ship, we have not received any instructions from you, your wines will immediately be placed into storage under Westgarth Wines’ name and you will be billed in arrears for storage for 12-months. It will be your responsibility to obtain insurance for your wines that are held in storage. Westgarth Wines does not carry earthquake insurance. If your wines remain in storage for more than 12-months without further instructions, you will then be considered to have forfeited your wines and Westgarth Wines shall sell your wines and issue 80% of the profit from such sales to you.

Q: Can Westgarth Wines store my wines?
A: Yes. If you wish to store wines at the Westgarth Wines warehouse, please contact Westgarth Wines at info@westgarthwines.com or (310) 943-9336. Please be advised, however, that Westgarth Wines does not currently have earthquake insurance. It is recommended that should your wines be housed at the Westgarth Wines warehouse, that you seek insurance for your wines.