Frequently Asked Questions

ABOUT WINE

Q: What condition are the wines in?
A: All our wines are purchased directly in Europe.  We import ourselves and sell them in their original packaging.  If the wine is not in it’s original packaging, it will be clearly conveyed. 

Q: Are photos available?
A: Yes.  For older vintages in particular, photos are available upon request. 

Q: Do you sell single bottles?
A: Westgarth Wines specialises in selling wine by the case,  but on rare occasions and/ or upon special requests, we can sell single bottles

SHIPPING OPTIONS

Q: Where do you ship?
A: We have the capabilitiy to ship to all 50 states in the USA and Puerto Rico.

Q: Can I collect the wine from your address?
A: No.  At this time, we are not licensed to hand you your wines fromm our premises.  They are required to be delivered to an address.

Q: How is my order shipped?
A: The wines are shipped in a specialized wine shipping box, and the case is sent separately through FedEx or UPS.

Q: How long does it take to ship my order?
A: Westgarth Wines offers our customers two shipping options:

  1. 10-14 business days: $280 per 9L case by UPS ($380 to Puerto Rico); and
  2. Pre-Arrival 60-90 days: $50-100 per 9L.  The exact rate will be calculated at checkout. 

PLEASE NOTE: We do not recommend delivering wines in extreme temperatures, i.e. above 80F, or at/ below 32F; however, we do offer an extra protective thermal layer for an additiong $20.  A pre- 10.30 AM delivery time can also be arranged for an extra fee.  Please contact info@westgarthwines.com for more information on these requests.

Q: Can you hold my wine?
A: Yes.  At check out, you may take advantage of the "HOLD" option which will put your wine into our storage space free of charge for the first three (3) months.  After this period, we will need to arrange shipping the wine to your designated address.

Q: How do I track my orders?
A: You will receive a specific tracking number via email once your order has shipped

ADDITIONAL SERVICES

Q: Can you write a gift message for me?
A: Yes, we are happy to do so, but this service is only available in conjunction with the 10-14 business day delivery option.  Please contact info@westgarthwines.com immediately after you place your order with the message you would like to include.  The message will be sent on an attractive gift card bearing our logo.

Q: Can I store my wines with you?
A: Yes, we offer storage services at our San Francisco warehouse.  Contact us at info@westgarthwines.com for pricing options.